Refund Policy

Core rule: payments are final

By submitting a payment to CHSPS, the purchaser confirms the order or invoice, the amount charged, and acceptance of the Terms of Use and this Refund Policy as presented before payment. Except for a verified duplicate or billing error, a CHSPS failure to deliver a paid item or service as described below, an express written term that applies to the specific purchase, or a refund required by applicable law, CHSPS does not provide voluntary refunds, prorated refunds, cash refunds, or credits in place of a refund.

A change of mind, change in staffing or ownership, budget change, scheduling conflict, non-use, dissatisfaction with an outcome, failure to complete requirements, or a decision to stop using a purchased service does not create a refund right.

Accreditation, application, review and lifecycle fees

Accreditation-related fees compensate CHSPS for intake, scope administration, evidence handling, technical review, decision-support administration, public-record administration and other work associated with the purchased stage. Once a payment is successfully processed and the corresponding intake, workspace, review stage, administrative action or service is made available or work begins, the fee is earned and non-refundable.

No refund is due because an applicant or accredited organization withdraws; does not submit required evidence; misses a deadline; pauses or abandons work; is found not to satisfy a requirement; receives a finding, denial or other unfavorable decision; does not prevail on reconsideration or appeal; allows accreditation to expire; is suspended or withdrawn; changes scope, personnel, ownership or plans; or no longer wants the service. Payment never guarantees eligibility, accreditation, renewal, reinstatement, scope approval, a particular finding, a particular decision or any other favorable result.

Membership dues

Membership dues are final once the applicable membership term begins and member benefits are made available. There is no prorated refund for non-use, early cancellation, a later decision not to use benefits, or loss of eligibility for a benefit caused by the member's own circumstances. Membership is separate from accreditation and confers no accreditation standing, preference or outcome.

Education, live events and digital products

Digital products and digital education are considered delivered when CHSPS makes the purchased download, link, recording, course, account entitlement or other digital access available to the purchaser, whether or not the purchaser later downloads, opens, views or completes it. After that delivery point, the purchase is non-refundable.

A paid live-event or workshop registration reserves capacity when the order is completed. Nonattendance, late arrival, scheduling conflicts, failure to complete prerequisites, purchaser-side device or connectivity problems, or a decision not to participate do not create a refund right.

If CHSPS cancels a paid live event or fails to provide a paid digital item or service, CHSPS may first cure the issue by restoring access, reissuing the item, transferring the registration, or providing a substantially equivalent replacement. If CHSPS cannot provide the purchased item or a reasonable cure, CHSPS will return the amount attributable to the undelivered item to the original payment method, unless the purchaser affirmatively accepts another remedy. This is a non-delivery remedy and does not create a refund right for services or access that were delivered.

Verification letters, certificates and administrative products

Fees for verification letters, replacement documents, certificates, reports and other administrative products are non-refundable once CHSPS accepts the request, begins processing, generates the document, or makes the requested output available, whichever occurs first. If CHSPS makes an error in a document it issued, CHSPS may correct or reissue the document without additional charge. A recipient's refusal to accept a document, a purchaser's change of purpose, or incorrect information supplied by the purchaser does not create a refund right.

Limited exceptions: duplicate charge, billing error or CHSPS non-delivery

CHSPS will review a payment correction request when the purchaser identifies a specific transaction and alleges one of the following:

• the same CHSPS order or invoice was charged more than once;
• the amount charged differs from the amount stated on the applicable CHSPS order confirmation, invoice or published price in effect for that transaction;
• a payment was collected after the same balance had already been settled; or
• CHSPS did not deliver the paid item or service and cannot provide a reasonable cure under the education and digital-products provision above.

These are transaction-correction or non-delivery remedies, not exceptions based on dissatisfaction or outcome. If a correction or refund is due, CHSPS will ordinarily return it to the original payment method. Report the issue promptly through Contact CHSPS and select Billing / payments. Include the purchaser name, email, CHSPS order or invoice reference, payment date, amount and a short explanation. Do not send a full card number or security code.

Chargebacks and payment disputes

If a charge is unfamiliar or appears incorrect, contact CHSPS billing promptly so the transaction can be identified and any genuine error can be corrected. Filing a chargeback or payment dispute does not expand the contractual refund rights stated in this policy.

When a payment is disputed, CHSPS may provide the payment processor, card network or issuing bank with relevant transaction records permitted by law, including the order or invoice, receipt, the policy and terms presented at purchase, the recorded payment-consent event, service or processing milestones, access or delivery records, and relevant customer communications. CHSPS may pause undelivered work or access associated with a disputed or reversed payment and may require the applicable balance to be settled before additional paid work resumes, subject to applicable law.

Nothing in this section requires a purchaser to surrender a non-waivable right provided by law or by the applicable card network.

Evidence of agreement and fulfillment

CHSPS payment surfaces require affirmative acceptance of the applicable payment terms before payment proceeds. Transaction records may document the purchaser, order or invoice, amount, date and time, policy acceptance, fulfillment or processing status, and communications related to the purchase. For digital products and services, CHSPS may also retain records showing that access was provisioned or the purchased item was made available. These records may be used to investigate refund requests and respond to payment disputes.

Purchase-specific written terms

If a CHSPS order form, invoice, enrollment page or executed written agreement shown or accepted before payment expressly states a different cancellation or refund term for that specific purchase, that specific term controls only for that purchase. Otherwise, this Refund Policy controls. A verbal statement, informal message, or statement by a person who is not authorized to modify CHSPS payment terms does not amend this policy.

Scope, effective date and applicable law

This policy does not limit any right that applicable law makes non-waivable. Where such a right applies, this policy is enforced to the fullest extent permitted by law. This page is Refund Policy 2026.1, revised August 30, 2026, and applies to payments made on or after that revision date. A payment made before this revision remains governed by the refund terms presented and accepted for that transaction.

Questions about a charge or a possible billing error should be submitted through Contact CHSPS using Billing / payments. The target is an initial response within two business days; investigation and resolution time depends on the transaction and the information required.